We all know the importance of building and maintaining a good reputation. In the digital world, it is so easy for potential customers to check you out, and in most cases, they will.
If someone looked you up online right now, what would they find? Reputation management refers to the influencing and controll… More is the activities involved in building a positive online reputation for you and your organisation. This can be broken down into two distinct areas.
Firstly, reaching out to existing customers and gaining reviews of your business directly on platforms such as Trust Pilot, Yell, Facebook, Google My Business. When you search for a company and Google shows you a star rating, this is the result of exactly this type of work. There is an art to gaining reviews and we can help you to achieve them.
Secondly, responding to the reviews you receive, whether good or bad. A bad review dealt with correctly can turn out to be not so bad after all. A bad review dealt with in the wrong way can soon have a negative impact on your sales. Knowing how to take responsibility without taking blame is a crucial skill required to deal with managing your online reputation and we have a lot of experience to help with this.